Returns & Exchanges
At OSTRÉA TERRE, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't meet your expectations, you may return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all OSTRÉA TERRE tags remain attached and the garment is in unworn condition.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing